Shipping & Insurance Shipping & Insurance – SmartX Direct (UK) - Smartxdirect.co.uk

Free Shipping In United Kingdom

Free Royal Mail Standard Shipping Over £50 Order

Free Shipping In United Kingdom

Free Royal Mail Standard Shipping Over £50 Order

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Most items listed on the website are in stock. When items are in stock, we will dispatch your order within 24 to 48 working hours in our working days. In case we need to contact you or obtain further information from you to verify an order, we will notify you within 1 working day after you have placed the order. Under unforeseen circumstance that items are not in stock, your order will not be able to dispatch in 24 to 48 working hours, please allow us 2 to 4 working days extra for restocking the items of your order. If your order cannot be dispatched within 5 - 7 working days, we will inform you by email with an explanation as well as an estimated dispatch date.

Shipping Cost & Delivery Time

Smartxdirect.com / Smartxdirect.co.uk offers free local shipping in United Kingdom - via Royal Mail 48 Hours Tracked on your orders1. With our Free & Fast Shipping in United Kingdom, orders are normally delivered within  2 to 3 working days after dispatch .

As an added value to our shipping services, we also provide three different local premium services for your selection during the checkout process. Additional shipping cost for the below three value shipping service will be added to your total order amount.

  1. Royal Mail 48 Hours Tracked   (Delivered in 2-3 working days delivery once dispatched) = Free (Total order amount is at or above GBP50)

  2. Royal Mail 24 Hours Tracked   (Delivered in 1-2 working days delivery  ) For £3.99 only

  3. Express Delivery Royal mail Special Delivery Service (Delivered next business days before 1pm ) = £7.99 to £25.99 (Variable delivery surcharge based on weight)

OUR INTERNATIONAL SHIPPING 

  1. Standard Royal Mail International Signed For (Delivery in 6 to 7 working days) for £14.99

  2. Royal Mail International Tracked Shipping (Delivery in 6 to 7 working days) for £14.99

  3. Royal Mail International Tracked & Signed Shipping with £50 insurance (Delivery in 5 to 7 Working Days) for £19.99

  4. Royal Mail International Tracked & Signed Shipping with Extra insurance of £250. (Delivery in 5 to 6 Working Days) for £24.99

  5. DHL Express Shipping weight up-to 2kg Start From £50

Please note that the above delivery times are just estimated quotes by the courier companies, hence we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipment. Rest assured that SmartX Direct will do our utmost to limit any difficulties that may arise.

 

Free Standard Delivery is Offered On All orders Placed From United Kingdom.

More details, please refer to below section.

*Delivery time frame are approximate only. In any event of unforeseeable, extraordinary circumstances such as weather, strikes and lockouts, transportation and custom check may cause a delay in delivery time and Smartxdirect.com shall not be liable for such delay in delivery or any losses.

Shipping Location

We currently offer shipping service to the entire United Kingdom, including England, Scotland (except Scottish Highlands & Islands), as well as Wales. Americas, Europe, Japan, Australia, New Zealand, China, Israel, Hong Kong, Singapore, Korea, South, Thailand, United States .

 

Light-Weight Accessories

 LCD Screen Protector

 Memory Cards (and Adaptors)

 Flash Diffusers

 Soft Compact Camera Bag, Cases & Pouch 

 Extended Warranty Card

 Lens Adaptors

 Battery, Battery Grip, Battery  Charger

 Filters

 Fitness Band

 Lens Hood, Lens Cap, Lens Cases 

 Remote Switch & Remote  Controller

 GPS Receiver & GPS Unit

 Tripod Mount Ring

 Photo Paper

 Waterproof Case & Underwater  Housing (DiCAPac) 

 Cable (HDMI ,USB)

 Camera Strap

 Cleaning Accessories (Kit, Cloth, Pen &  Blower)

 Card Reader

 Tripod (Flexible/ Generic / JOBY  Tripod) 

 Bluetooth Headset

 USB Drive(Seigo, Buffalo)

 Inputting Devices (Mouse), Software

 Pocket Routers

 Mobile Accessories(Case, Bag,  Protector)

 Tablet  Accessories(Case, Pen,  Protector) 

 Watches

Liability of Courier

For orders shipped with the free basic shipping service (Free Economy Express Shipping), courier companies only cover physical loss or damage of goods during transit* subject to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is delivered to the designated destination. Smartxdirect.com / Smartxdirect.co.uk is not responsible for the aforementioned liability or any dispute arisen with regards to the delivery of goods. Nevertheless, we will do our utmost to assist you in any event that you need to contact the courier to resolve a matter. 

*If you are in receipt of a damaged or tampered parcel, you have to notify us within 48 hours of receipt. After this time, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.

Insurance

For orders shipped with Insured Economy Shipping or Insured Priority Shipping, SmartX Direct will cover in full, any physical loss or damage of the goods during transit up to the product value. You may opt for another shipment of the same goods as a replacement or a refund of product value.  

 

Below conditions are required in claiming a full product value refund or replacement if you suspect your parcel(s) is/are lost:

  1. You open the claim with us (reported by email or ticket system) within 10 calendar days* after the tracking is sent to you

  2. Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties  *

 Cases reported to us after 10 calendar days of the tracking provided, we cannot 100% guarantee that courier could open investigation for your parcels’ status. 

Below conditions are required in calming a full product value refund or replacement for damaged good(s):

  1. You open the claim with us (reported by email or ticket system) within 48 hours of receipt*, plus providing all photos of the package, including inner and outer box, courier bag, wrapped bubbles and the product photo

  2. Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties 

 

*After 48 hours of receipt, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof. *Insurance bought on order only cover first shipment process. In the case of reshipment, the insurance cannot be applied to the reship order.

 

PO Box and special address restrictions

As of currently, we apologize but we do not offer to ship to PO Box, parcel locker, hotel/motel (unless you are an employee) or freight forwarding address.

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