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You can only cancel your order when the order is still in processing status. Only cancellation request made by the means of
submit us a ticket will be acknowledged. We do not acknowledge any cancellation requests by other means , i.e. through call and email.
In any event that the goods are packed or dispatched, you may still cancel the order due to change of mind; however an administration fee of 15GBP and a return shipping fee will be liable to you and be deducted from your refund. Upon receiving the goods, you may still cancel the order in accordance with our 30 day return policy.
In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.
We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.
As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm the genuinity of your order. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.